Privacy Policy

Last updated: 01/02/2026

Chattia Knox Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us, including when you enquire about a property we are marketing.

1. Who We Are

Company name: Chattia Knox Ltd
Based in: United Kingdom
Nature of business: Property marketing and advertising services

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

Email: info@chattiaknox.com

2. What Personal Data We Collect

We may collect and process the following personal data:

·         Your name

·         Email address

·         Telephone number

·         Information you provide in enquiry or lead forms (such as budget, buying position, and timescale)

·         Any other information you choose to provide when contacting us

We do not knowingly collect data relating to children.

3. How We Collect Your Data

We collect personal data when you:

·         Submit an enquiry through a Meta (Facebook or Instagram) lead form

·         Contact us directly by email or phone

·         Interact with our property marketing campaigns

4. How We Use Your Personal Data

We use your personal data only where permitted by law. Most commonly, we will use your data to:

·         Respond to your enquiry

·         Provide further information about a specific property you have expressed interest in

·         Arrange viewings or follow-up discussions where appropriate

·         Administer and review the effectiveness of our marketing campaigns

We do not use your data for unrelated marketing purposes unless you have given us clear consent to do so.

5. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases for processing your personal data:

·         Legitimate interest: to respond to property enquiries and provide relevant information

·         Consent: where you have explicitly agreed to receive further marketing communications

You may withdraw your consent at any time by contacting us.

6. Data Sharing

We do not sell or rent your personal data.

Your information may be shared only where necessary, such as:

·         With professional partners directly involved in the marketing of the specific property (for example, the property owner or appointed agents)

·         Where required by law or regulatory authorities

Any third parties with whom we share data are required to handle it securely and lawfully.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected.

For property enquiries, this typically means:

·         While the property is being actively marketed

·         For a reasonable period afterwards (generally up to 6–12 months) to deal with follow-ups, enquiries, or record-keeping requirements

After this period, your data will be securely deleted or anonymised.

8. Your Data Protection Rights

Under UK data protection law, you have the right to:

·         Request access to your personal data

·         Request correction of inaccurate or incomplete data

·         Request erasure of your data (where applicable)

·         Object to or restrict processing of your data

·         Withdraw consent at any time (where consent is the lawful basis)

To exercise any of these rights, please contact us using the details above.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

Access to personal data is limited to those who need it for legitimate business purposes.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and changes will be reflected in the Updated Date at the top..

11. Contact

If you have any questions about this Privacy Policy or how your personal data is handled, please contact:

Chattia Knox Ltd
Email: info@chattiaknox.com